VeeTora Scents

Terms and Conditions

Effective Date: June 2025  |  Last Updated: June 2025

Governed by the laws of Canada and applicable provincial legislation

These Terms and Conditions (“Terms”) govern your access to and use of the products, services, and website operated by VeeTora Scents (“VeeTora Scents”, “we”, “us”, or “our”), a business operating in Canada. By placing an order, creating an account, or otherwise using our services, you (“Customer”, “you”) agree to be bound by these Terms in their entirety.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, you must not use our services.

1.  General Information

VeeTora Scents is a Canadian fragrance brand offering perfumes, colognes, body mists, and related accessories. Our contact information is as follows:

• Email: sales@veetorascents.com
• Phone: +1 (431) 792-3089
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)

 

2.  Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age, or are accessing the services under the supervision of a parent or legal guardian who agrees to these Terms.
• You have the legal capacity to enter into a binding agreement under Canadian law.
• You are not prohibited from purchasing our products under any applicable law.

 

3.  Products and Descriptions

3.1  Product Accuracy

We make every effort to display product images, descriptions, and ingredient information as accurately as possible. However, we do not warrant that product descriptions, colours, or other content are entirely accurate, complete, or error-free. Fragrance notes and scent profiles are subjective and may vary based on individual body chemistry and environmental conditions.

3.2  Allergen and Ingredient Disclosure

Full ingredient lists are available on each product page. Customers with known fragrance sensitivities, skin conditions, or respiratory concerns are strongly advised to review ingredient lists prior to purchase. VeeTora Scents will provide ingredient information upon request by contacting sales@veetorascents.com. We recommend performing a patch test — applying a small amount to the inner wrist and waiting 24 hours — before full use.

3.3  Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event an ordered item becomes unavailable after purchase, we will notify you promptly and offer a full refund or alternative product.

4.  Pricing and Payment

4.1  Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of checkout.

4.2  Taxes

Applicable federal and provincial taxes (GST, HST, PST, or QST) will be calculated and added to your order total at checkout based on your shipping destination, in accordance with Canada Revenue Agency (CRA) requirements.

4.3  Payment Methods

We accept major credit and debit cards and other payment methods as displayed at checkout. Payment is processed securely through a PCI-DSS compliant third-party payment provider. VeeTora Scents does not store your full payment card details.

4.4  Order Confirmation

Submission of an order constitutes an offer to purchase. A binding contract is formed only when we send an order confirmation email. We reserve the right to cancel any order due to pricing errors, suspected fraud, or product unavailability, in which case a full refund will be issued.

5.  Shipping and Delivery

5.1  Shipping Destinations

We ship to addresses within Canada. International shipping availability is indicated at checkout. We are not responsible for customs duties, import taxes, or delays caused by foreign customs authorities for international orders.

5.2  Shipping Timeframes

Estimated delivery timeframes are provided at checkout and are not guaranteed. VeeTora Scents is not liable for delays caused by shipping carriers, weather, or circumstances beyond our control.

5.3  Risk of Loss

Title and risk of loss for products pass to you upon delivery to the shipping carrier. If your package is lost or significantly delayed, please contact us at sales@veetorascents.com and we will work with the carrier on your behalf.

6.  Returns, Refunds, and Exchanges

Returns and refunds are governed by our separate Refund Policy, which is incorporated into these Terms by reference. Key provisions include:

• Damaged products must be reported within 48 hours of delivery with photographic evidence.
• Health or allergy-related claims must be reported within 14 days of delivery.
• We do not accept returns for change of mind or personal fragrance preference.
• Sale and promotional items are eligible for refund only under damage or health-related claims.

 

Our Refund Policy is available upon request or by contacting sales@veetorascents.com. Nothing in these Terms limits your rights under the Consumer Protection Act or applicable provincial consumer protection legislation.

7.  Intellectual Property

All content on our website and marketing materials — including but not limited to the VeeTora Scents name, logo, product names, images, text, and design — is the intellectual property of VeeTora Scents and is protected under Canadian copyright, trade-mark, and intellectual property law.

You may not reproduce, distribute, modify, display, or create derivative works from any of our content without our prior written consent. Unauthorised use may violate the Copyright Act (Canada) and the Trade-marks Act (Canada).

8.  Acceptable Use

When using our website or services, you agree not to:

• Use our services for any unlawful purpose or in violation of any applicable Canadian or provincial law.
• Submit false, misleading, or fraudulent orders or claims.
• Attempt to gain unauthorised access to our systems, accounts, or data.
• Use automated tools (bots, scrapers) to extract data from our website without written permission.
• Post or transmit harmful, offensive, or defamatory content through any communication channel with us.
• Resell our products commercially without prior written authorisation from VeeTora Scents.

 

9.  Disclaimer of Warranties

To the maximum extent permitted under Canadian law, VeeTora Scents provides its products and services “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. Nothing in this section limits the statutory warranties and guarantees available to consumers under applicable Canadian consumer protection legislation.

10.  Limitation of Liability

To the maximum extent permitted by applicable Canadian law, VeeTora Scents and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in this section limits or excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under Canadian law, including rights under provincial consumer protection statutes.

11.  Indemnification

You agree to indemnify, defend, and hold harmless VeeTora Scents and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your violation of these Terms, misuse of our products, or infringement of any third-party rights.

12.  Privacy

Your use of our services is also governed by our Privacy Policy, which complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our Privacy Policy is incorporated into these Terms by reference and is available upon request or by contacting sales@veetorascents.com.

13.  Governing Law and Dispute Resolution

13.1  Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the province in which VeeTora Scents operates, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13.2  Dispute Resolution

We encourage customers to contact us directly at sales@veetorascents.com to resolve any disputes informally in the first instance. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of the applicable Canadian province.

13.3  Consumer Protection

Nothing in these Terms limits or excludes any rights you have under applicable Canadian federal or provincial consumer protection legislation, including but not limited to the Consumer Protection Act (Ontario), the Business Practices and Consumer Protection Act (BC), or equivalent legislation in your province.

14.  Electronic Communications (CASL)

By creating an account or making a purchase, you may receive transactional electronic communications from us. Marketing communications will only be sent where you have provided express or implied consent under Canada’s Anti-Spam Legislation (CASL). You may withdraw consent for marketing communications at any time by clicking “Unsubscribe” in any email or contacting us at sales@veetorascents.com.

15.  Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with a revised effective date. For material changes, we will provide notice via email to registered customers. Your continued use of our services following notice of changes constitutes your acceptance of the revised Terms.

16.  Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable under Canadian law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VeeTora Scents with respect to your use of our services and supersede all prior agreements and understandings.

17.  Contact Us

For questions or concerns regarding these Terms and Conditions, please reach out to us:

• Email: sales@veetorascents.com
• Phone: +1 (431) 792-3089 (Monday – Friday, 9:00 AM – 5:00 PM CT)