Returns & Refunds

If you are unhappy with your purchase, we will be pleased to accept items for return or exchange provided it falls under our requirements. If you have any questions and need further assistance, feel free to contact us at sales@veetorascents.com

Please read the following requirements for returns and exchanges.

Our Return Policy

• Returns or exchanges must be requested within 15 days of delivery
• All returns must undergo and pass our Quality Control review for a refund to be issued
• Item(s) must be returned with the receipt in order to confirm your purchase
• Only unopened, original packaged items in unused condition are eligible
• Full returns must include the gift with purchase, otherwise a deduction of CAD $20 will apply. (If the gift item is a product, the full value of the product will be deducted from the refund)
• Damaged or defective items upon delivery must be reported and returned within 15 days for a refund or exchange. Please inspect your product upon receipt and contact us immediately to file a report. Veetora Scents will then make a determination, in its reasonable discretion, whether the claimed defective item is eligible for return based on the information you provide.

Eligibility & Refunds

• Only products purchased at veetorascents.com are eligible for returns
• Refunds will only be issued to the person and account that made the original purchase
• Shipping costs are not refundable unless the item received is damaged or faulty
• Engraved or personalized items are not eligible for returns
• Products must be returned with the original box, packing materials, and a copy of the invoice
• Please note that Veetora Scents is not responsible in the event that returned packages are lost, stolen, or mishandled

Faulty Goods

Any items delivered to you that are received broken or faulty will be exchanged or refunded if reported within 15 days. Please contact us by emailing sales@veetorascents.com and we will assist you through the process.

How to Make a Return

1. Contact us via email at sales@veetorascents.com
2. Our team will guide you through the return process and provide a return shipping address
3. Once your item is received and passes our Quality Control review, a refund will be issued to the original purchaser
4. Please allow 3–7 business days for the refund to reflect in your account

Two things to note:

• I used CAD $20 as a placeholder for the gift deduction amount — update that to whatever your actual gift value is
• I used sales@veetorascents.com based on what I know about your store — double check that’s the correct support email you want customers to use